Very helpful and brilliant service. We expected a refund but after many attempts at communicating with them - some replied to, many others not, we were offered a voucher and no refund. We have reached out to you privately for more information regarding your booking so please to get in touch if this has not been resolved and we will look into this as a priority. The newest deals & coupons will be delivered to you regularly. Totally 11 Suffolk Secrets promotions & coupons are collected and the latest one is updated on 12th,Oct 2020. Combine with … This was a real pain as we’d booked a food delivery and we have young children who we needed to feed well before check in time. Suffolk Secrets Reviews. We came from outside in the rain to inside and a flood. VAT No. Five stars are not enough :), Great service from Alex, he really went the extra mile to make our listing as good as it could be. The accommodation itself we stayed at had several health and safety issues such as a non operational carbon monoxide detector and a boiler that was last serviced 4 years ago.Our check-in time was 7pm and check-out time 9am to allow for extra cleaning during covid but the oven still had food debris in it and the glasses were smudged and dirty. Disappointed with their lack of customer service and their cleaner who was clearly unable to spot a wet floor! I understand COVID difficulties but an extra three hours and the short notice seemed unfair. We are truly sorry that we have let you down on this occasion. I can now see this is obviously a regular occurrence based on the other reviews here!Before we arrived we were notified the check in and out times had been changed to allow for extra cleaning due to covid. Suffolk Secrets is a trading name of The Original Cottage Company Limited, which is a family-owned private limited company incorporated in England (registered number 06951692). And within can be found some of the county’s finest medieval wall paintings, if not England’s. This has been an extremely testing time for us with our team working through thousands of cancellations, transfers and bookings. 595 2110 44. Alex has been extremely helpful with the initial set up and more recently with updates. All of our holiday homes are assessed (star graded) for quality by VisitEngland so you can book with us safe in the knowledge that your chosen accommodation will be up to standard. Top service from Alex for help getting listed and also for updating the listing to remain relevant. Excrement around the loo and body fluids in the bed. Read our member's Suffolk Secrets reviews and feedback. Contact us 0203 637 0812 {{ ui.openText }} Instant book Professionally managed ... Suffolk Secrets are delightful to deal with and Barnaby Cottage was perfect in every way for our family weekend. Woodlands Cottage - 2 Bedroom pet friendly Holiday Cottage in Dunwich Road sleeps 3 people with wifi, parking, a cot, a garden perfect for last minute breaks I wish I could post pictures here. The basement was nothing at all like it was advertised so that was a waste and the fencing used to cover the boiler next to it was hanging off(nice!) Once they have your money that's you done, no answering your phone calls and no answering your emails, also under the name original cottages and maybe many more. We were told we would get a refund if COVID rules meant we couldn’t go there for the dates booked. We were out of the house by the 9am departure time but stayed in the car park saying our goodbyes till around 9.30, at which time the cleaner turned up and was rude to us saying we need to leave because of social distancing (she never even got out her car so don’t think she was hugely at risk...) and that they had a very tight turnaround (10 hours....).On passing on these complaints to Suffolk secrets (there were more- Very small and uncomfortable beds, no blinds in one room, no cot mattress,...) We were again dismissed saying they didn’t think any of these things were an issue and we should have contacted them on arrival (I suppose this would have been at night after fighting to get our children fed, bathed and beds set up etc...).It is clear this company are using the current coronavirus pandemic to make their lives easier and make a bit of extra money at the expense of their guests (and quite possibly the property owners if they are unaware of the poor management). We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Find the perfect suffolk secrets stock photo. We are truly sorry that we have let you down on this occasion. Only the latest review will count in the company's TrustScore. Holiday Cottages in Suffolk One of England's most undiscovered yet diverse counties, Suffolk varies from the bucolic beauty of its interior to the relative remoteness of its coastline, and it has a variety of holiday accommodation to match. As it was within a month of the holiday we were asked to pay the full amount - around £1800. Do not book a holiday with this company. Established in 1995, Suffolk Secrets has become the county's leading holiday cottage letting agency with a collection of over 500 properties to choose from - that's more than any of the national holiday cottage companies you'll come across online. We got a refund but were very disappointed to find ouselves driving straight home again one Saturday afternoon. Join the 25 people who’ve already contributed. Subscribe to our newsletter if no promotions satisty you at the moment. Find a businesses trust across multiple review sites with a quick glance. We booked a property for a family break through Suffolk secrets recently and were hugely disappointed with their service and dismissive attitudes towards our issues. Unbelievably poor customer service. How many stars would you give Suffolk Secrets? Reviewed 5 August 2011 . Secret Escapes is an exclusive members only travel club offering our members huge discounts and great deals on hand-picked luxury hotels and holidays Alex at suffolk buissness directory spot on so helpful . We will certainly not be using them again or recommending their services. We have had to buy everything. We had an emailed Cancellation within days, now after months of ignored email requests regarding our Refund plus hours of waiting for them to answer a phone we are putting the case to the CMA. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. I would not recomend this company to anyone. Starta en online-diskussion om suffolk-secrets.co.uk och skriv en recension No response to emails. Registered address at Bank House, Market Place, Reepham, Norwich, NR10 4JJ. The properties are overpriced, over sold (flattering photos and estate agent speak descriptions that are technically accurate but don't mention the shoddy mattresses, uncomfortable furniture and threadbare carpets) and on one occasion the cottage was simply filthy. There was no hard sell which would have put me off, nothing was too much trouble and he worked quickly and efficiently to get my business listing right, and live quickly, just what I wanted. We are proud of our usual standards of customer service and sincerely hope that you will allow us to demonstrate these to you in the future. Visitsuffolk.com is run under contract by Visit East Anglia Ltd.. Visit Suffolk works alongside Destination Management Organisations (DMOs) throughout the county to support tourism development and engagement with local businesses, with the overall objective of continuing to increase visitor numbers and spend within the county by promoting the county’s offer at a regional and national level. Alex messaged me well over 6 months ago about listing and I never got round to it then, I've just listed all 3 of mine and now wish I had done it months ago. suffolk-secrets.co.uk Suffolk holiday cottage - Swan Meadows, Blythburgh Swan Meadows, Blythburgh - Swan Meadows is a beautifully converted Victorian apartment situated … Customer service is very helpful and quick in setting up advert and assisting with best presentation for your business. We booked Caithness House in Southwold through Suffolk Secrets, part of Original Cottages just for a two night stay. We are glad to have got this sorted for you, thank you for taking the time to offer your feedback. Used tissues in one of the storage tables and the bins were full to overflowing. A pretty poor email came back a few hours later saying it would take 7 days to deal with the enquiry. Alex is very professional and does a amazing job.Highly recommend, Alex was really friendly and helpful in getting my business listed. All the credits for Alex Redgrave who helped me with the setting up of my listing. Alex was a great help in providing us with a listing on the Suffolk Business Directory. )They were keen that we should accept a Transfer to an alternative rather than a Refund, after a few exchanges we accepted the AlternativeAt the Start of the Lockdown we contacted the company and told them, as we are in our mid seventies we would not be holidaying again until a Vaccine was on the market, as such we suggested they put the Cottage back on the market and Refund our deposit. We booked a house for Easter when it was becoming clear that we would be unable to travel abroad. This is of no interest to us and we continue to ask for a refund but to no avail. Still waiting for refund having booked a holiday for June. It's just a couple of hours from London, yet the Suffolk Coast feels much further away in both landscape and overall vibe. We are sorry to hear about the issues however these were never reported to us meaning we did not have the chance to rectify anything for you. Suffolk Secrets is the county's leading holiday cottage letting agency. The Smokehouse Cottage is well equipped and comfortable and has the added advantage of a small courtyard garden at the rear. Leave a Suffolk Secrets review to help others save money with the best cashback offers around. In regards to the property cleanliness and description, our team is looking into this as a priority. Thank you for taking the time to feedback on your experience, we are truly sorry you feel let down on this occasion. We booked a nice looking cottage in February this year for a week in June. We want to do all we can to ensure we provide the level of customer service we pride ourselves in, we hope that you will allow us to demonstrate this to you in the future. Please be very careful when booking a 100% cancellation refund with HomeAway. 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